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FAQ

I'm sending this product as a gift. Will pricing information be included?
No pricing information is ever included with the gift.

Can I include a gift message?
Yes. You will have an opportunity to include a gift message when checking out.

Can I ship my order directly to the recipient?
Yes. You will be able to include the recipient’s address and your billing address information at check out.

Do you offer gift wrapping?
Unfortunately, at this time, we do not offer gift wrapping.

Can you ship to a funeral home?
While we are able to ship to a funeral home, we suggest shipping directly to the recipient’s home address. There will be times when the product will arrive past the memorial service and the recipient must then make a return trip to the funeral home to collect the gift, causing an inconvenience to those grieving.

When will my order ship?
Most in-stock warehouse orders ship the same or next business day. There are many exceptions so please refer to the product page for detailed information.

When will I or the recipient receive the order?
Please refer to the specific product page for delivery information.

I did not receive an order confirmation or tracking information. Why?
Please check your Junk or Spam folder in the event that the emails were filtered incorrectly.

My coupon code didn't work. Why?
We are not affiliated with the coupon sites found on the internet, which is why many of those coupon codes are not valid. We occasionally offer discounts or coupon codes. The best way to receive them is to sign up for our newsletter or like us on Facebook.

Do you offer expedited shipping methods?
We make every effort to ship by the fastest method. For an additional charge, overnight delivery is available to most areas. Please contact us at 866-925-1998 to see if this option is available for the product chosen.

Do you engrave?
Yes, we are able to engrave a number of our products. Please refer to our “Personalized Sympathy Gifts” page for a list of specific items.

Do you have a catalog?
Unfortunately, no, we do not offer paper catalogs. Our site is available 24/7 online and is conveniently broken down into various categories for easier viewing.

Do you charge sales tax?
No sales tax is charged except for items being shipped to the state of Florida.